SHIPPING & RETURNS
Last updated: 13 July 2026
At House Of Rebel, our products are made to order after your purchase is placed. We work with trusted third-party production and fulfilment partners that handle the printing, packaging and shipping of our merchandise.
Order fulfilment
Most products are prepared for shipment within 2–5 business days. This production period is separate from the shipping time.
Your estimated delivery time is calculated as:
Production time + shipping time = estimated delivery time
Fulfilment may take longer during busy periods, public holidays, product shortages or circumstances outside our reasonable control.
Shipping and delivery
Available shipping methods, charges and estimated delivery times are shown during checkout. Shipping costs depend on the products ordered, package size, delivery destination and selected shipping method.
Delivery estimates are not guaranteed delivery dates. Delays may occur because of customs processing, severe weather, carrier disruption, high order volumes or other circumstances outside our control.
Once your order has shipped, you will normally receive a shipping confirmation containing tracking information. Tracking availability and the level of tracking detail may vary depending on the destination and carrier.
Separate packages
Products from the same order may be produced at different fulfilment facilities or require different packaging. As a result, your order may arrive in more than one package and on different dates.
You will not be charged additional shipping fees solely because an order is divided into separate shipments after checkout.
International orders, customs and import charges
Orders may be produced and shipped from a facility located outside your country or customs region.
Unless customs duties, import taxes and similar charges are expressly shown as included during checkout, these charges are the responsibility of the recipient. House Of Rebel does not control these charges and cannot predict their amount.
A refusal to pay applicable import charges or failure to collect a parcel from customs may result in the shipment being returned. Additional shipping charges may apply if the order needs to be sent again.
Incorrect or incomplete addresses
Please check your delivery address carefully before placing your order.
Contact us immediately if you notice an error. We may be able to update the address before shipment, but changes cannot be guaranteed once production has started. A delivery address cannot be changed after the order has shipped.
If a parcel is returned because an address was incorrect, incomplete or undeliverable, the customer may be responsible for the cost of reshipping it.
Order changes and cancellations
Because products are submitted for production shortly after an order is placed, cancellation or modification requests must be made as quickly as possible.
We can only cancel or modify an order if production has not yet started. Once an order has entered fulfilment, we cannot guarantee that it can be changed or cancelled.
Contact us at support@houseofrebelofficial.com, and include your order number.
Damaged, defective or incorrect products
Please inspect your order when it arrives.
If your product is damaged, defective, misprinted or different from what you ordered, contact us within 30 days of delivery and provide:
Your order number;
A description of the problem;
Clear photographs showing the product and the issue;
A photograph of the packaging where relevant.
After reviewing the claim, we will arrange an appropriate remedy, which may include a replacement, refund or another solution required by applicable consumer law.
You should not return a damaged or incorrect product unless we specifically ask you to do so.
The 30-day reporting period helps us submit the matter to our fulfilment provider promptly. It does not limit any mandatory statutory rights you may have regarding faulty or non-conforming goods.
Lost or delayed orders
If your order has not arrived by the estimated delivery date, please:
Check the tracking information;
Confirm that the delivery address is correct;
Check with household members, neighbours, reception areas and local collection points;
Contact the carrier where possible.
If the order still cannot be located, contact us at support@houseofrebelofficial.com.
Potentially lost shipments should be reported no later than 30 days after the estimated delivery date so that we can submit a claim to the fulfilment provider or carrier.
If a shipment is confirmed as lost in transit, we will normally arrange a replacement or refund, subject to the circumstances of the shipment and your mandatory consumer rights.
Packages marked as delivered
When tracking shows that a package has been delivered but it cannot be found, please first check:
Around the delivery location;
With members of your household;
With neighbours or building reception;
At nearby parcel lockers or collection points;
Directly with the shipping carrier.
Contact us if the parcel still cannot be located. We will review the available tracking information and assist with any carrier investigation that may be available.
Returns and exchanges
All House Of Rebel products are created on demand rather than held in stock.
For that reason, we do not generally offer voluntary returns, refunds or exchanges when:
You change your mind;
You ordered the wrong size;
You selected the wrong colour or product;
You provided an incorrect delivery address;
You no longer want the product.
Please review the product description and size guide carefully before ordering.
This policy does not exclude or restrict any return, withdrawal, refund or replacement rights that cannot legally be excluded.
EU consumer right of withdrawal
Consumers located in the European Union generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason.
The right of withdrawal may not apply to products that are:
Made according to specifications provided by the customer;
Clearly personalised;
Otherwise excluded from the right of withdrawal under applicable law.
A product is not necessarily excluded from the right of withdrawal solely because it was manufactured after the order was placed.
To exercise an applicable right of withdrawal, contact us at support@houseofrebelofficial.com before the withdrawal period expires. Include your name, order number and a clear statement that you wish to withdraw from the purchase.
Do not send a return to the address printed on the package without contacting us first. We will provide the appropriate return address and instructions.
Unless the product is faulty, incorrect or applicable law provides otherwise, the customer is responsible for the direct cost of returning an eligible product.
For an eligible withdrawal, we will refund the product price and the cost of our least expensive standard delivery option. Additional costs resulting from an upgraded or express shipping method are not refundable unless required by law.
We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back.
Condition of returned products
Eligible returns must be handled only to the extent necessary to inspect the product in the same way that would normally be possible in a physical shop.
You may be responsible for any reduction in value caused by unnecessary handling, use, washing, damage, staining or removal of labels.
Unauthorised returns
Do not return products to the manufacturer, fulfilment centre or any address shown on the shipping label without contacting House Of Rebel first.
Unauthorised returns may be sent to the wrong fulfilment facility and may not be identifiable or recoverable. House Of Rebel cannot guarantee a refund for products returned without prior instructions.
Refunds
Approved refunds are issued to the original payment method.
The time required for the refund to appear in your account depends on your bank, payment provider and payment method. Original shipping charges are not normally refunded except where required by applicable law or expressly stated in this policy.
Statutory consumer rights
Nothing in this Shipping & Returns Policy limits your mandatory rights under applicable consumer law.
Consumers in the European Union have statutory remedies when goods are faulty, damaged, materially different from their description or otherwise not in conformity with the sales contract. Depending on the circumstances, these remedies may include repair, replacement, a price reduction or termination of the contract and a refund.
Contact
For questions about shipping, damaged products, returns or refunds, contact:
Email: support@houseofrebelofficial.com
Please include your order number whenever contacting us about an existing order.