Frequently Asked Questions

  • House of Rebel merchandise is produced on demand by our fulfilment partner, Printful. This means your product is printed or embroidered specifically for you after your order has been placed.

    We use this production model to avoid mass production, unnecessary inventory, and unsold products.

  • Our products are made to order rather than taken from a shelf. After you place an order, it must first be prepared, printed or embroidered, quality-checked, packed, and then handed over to the shipping carrier.

    Production and delivery are two separate stages:

    Production time + shipping time = total delivery time

    Printful states that most products are normally fulfilled within approximately 2–5 business days before shipping begins.

  • Not necessarily. “Made to order” means the product is manufactured only after your order is received. A product is considered personalised only when it has been specifically customised with information such as your name, initials, wording, photograph, or another customer-selected element.

  • Most orders leave the production facility within approximately 2–5 business days. During busy periods, product launches, holidays, or unusually high order volumes, production may take longer.

    Business days do not include weekends or public holidays.

  • Contact us immediately after placing your order if you need to change or cancel it.

    Because orders may enter production shortly after being submitted, we cannot guarantee that changes or cancellations will be possible once fulfilment has started.

    Please carefully check the product, size, colour, personalisation details, and delivery address before completing your purchase.

  • Delivery times depend on:

    • Your delivery country

    • The product ordered

    • The fulfilment location

    • The shipping method

    • Customs processing

    • Local carrier conditions

    The estimated delivery date shown during checkout includes both the expected production time and shipping time. It is an estimate rather than a guaranteed delivery date.

  • Printful works with multiple fulfilment facilities around the world. Where possible, your order may be produced at a facility closer to your delivery address.

    However, fulfilment location depends on product availability, stock, production capacity, and the printing or embroidery method required.

  • Not always. Products may be made at different fulfilment facilities or require different production methods. As a result, one order may be divided into multiple shipments.

    You will receive separate tracking information when products are shipped separately. You will not be charged additional shipping simply because Printful divides an order into multiple packages.

  • Once your order has been produced and handed to the carrier, you will receive a shipping confirmation email containing tracking information, when tracking is available.

    Please allow some time for the carrier’s tracking system to register the shipment.

  • Tracking information may occasionally take several days to update. Some international shipping services also provide limited tracking after a package leaves the country of origin.

    A temporary lack of tracking updates does not necessarily mean that the package has been lost.

  • First, check:

    • Your tracking information

    • Your delivery address

    • Any delivery attempt notifications

    • Your local post office or carrier depot

    • Whether the package was accepted by a neighbour or reception desk

    Delivery estimates can be affected by customs inspections, weather, public holidays, carrier congestion, and other circumstances outside our control. Printful recommends allowing a little additional time when a package is only one or two days beyond its estimated delivery date.

    Contact us if the package still has not arrived after a reasonable additional period.

  • Contact us as soon as possible if tracking indicates that your package may be lost.

    Claims for packages lost in transit must generally be reported no later than 30 days after the estimated delivery date. Once the carrier confirms that the shipment is lost and the claim is approved, a replacement can normally be produced and shipped.

  • Customers are responsible for entering a complete and accurate delivery address.

    Contact us immediately if you notice an error. We may be able to update the address if production or shipping has not yet progressed too far.

    If a package cannot be delivered because the address was incorrect or incomplete, it may be returned to the fulfilment facility. Additional shipping charges may apply before it can be sent again.

  • International orders may be subject to customs duties, import taxes, or handling charges imposed by the destination country.

    These charges are determined by local authorities and, unless otherwise stated during checkout, are the responsibility of the recipient. House of Rebel does not control these charges or the time required for customs clearance.

  • Please consult our Shipping & Returns Policy for the complete conditions applicable to your purchase.

    Customers in the European Union normally have a 14-day right to withdraw from an online purchase. Certain exceptions may apply, including products that have been made to the customer’s specifications or clearly personalised.

    Do not send products directly to Printful or to an address printed on the package without first contacting us. Unauthorised returns may not be accepted or processed.

  • Because every product is made to order, we do not operate a conventional inventory-based exchange system.

    Please check the size guide provided on the product page before ordering. If you selected the wrong size, contact us so we can review the available options under our Shipping & Returns Policy.

    A product that matches the ordered size but does not fit as expected is not considered defective.

  • Contact us within 30 days of receiving the product and provide:

    • Your order number

    • A description of the problem

    • Clear photographs showing the complete product

    • Close-up photographs showing the damage, defect, or printing issue

    • A photograph of the packaging if it was damaged during delivery

    When a manufacturing error, incorrect item, or shipping damage is confirmed, we will arrange an appropriate solution, normally a replacement or refund. Printful generally does not require damaged or defective products to be returned.

  • Contact us within 30 days of delivery and include photographs of the product and its label. Once the error has been confirmed, we will arrange a replacement or another appropriate resolution.

  • Screens display colours using light, while physical products are printed using inks and different production techniques. The colour shown on your device may therefore differ slightly from the finished product.

    Minor variations in colour, print placement, texture, or appearance can occur and are not necessarily considered defects. However, contact us with photographs if you believe the product has been printed incorrectly.

  • Usually not. For confirmed manufacturing defects, incorrect products, or shipping damage, photographs are generally sufficient to assess the problem.

    Please do not discard the product or packaging until we confirm that the claim has been resolved.

  • Contact House of Rebel directly through our website contact form or customer-support email.

    Please include your order number whenever possible. Printful manufactures and ships the products on our behalf, but your purchase contract and customer service relationship are with House of Rebel.